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REMOTE & SUPPORT

Create a Support Ticket

Experiencing an issue?

 

Create a support ticket and one of our specialists will contact you as soon as possible to help get your systems back up and running.

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Remote Support

Allow your IT Admin to access this computer

 

Step 1: Download the software and installed it.

             

Step 2: Allow access to your IT.

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Step 3: Provide the 9-digit number to your IT.

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When you want to end the Remote Support session, click the quit bottom.

Camera Software Dowload

Platinum Series

Version

V3.10.1.52_E

Pro - X

Version

V1.01.HLD0000.R.250919

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Pro - X

Version

V1.01.HLD0000.R.251031

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